Water Tight Canberra

"Every single aspect of our business has been improved by implementing ServiceM8. It's probably the best business decision I've ever made."

- Tom, Water Tight Canberra

Water Tight Canberra is a plumbing, drainage & gasfitting business in the Australian Capital Territory, founded in 2010 and national winner of the 2019 Telstra Business Small & Succeeding award. 

Servicing residential, commercial, community, property & strata management clients, Water Tight specialises in maintenance, fault-finding, small commercial fitouts & newbuild homes.

Realising their previous job management software was lagging behind and not supporting their technicians to be as efficient as possible, Water Tight Canberra made the change to ServiceM8. Since implementation, ServiceM8 has changed the way Water Tight does business, reducing their administration and helping them deliver the quality, honest & reliable service they're known for. Check them out at watertightcanberra.com.au

Westcork Electrical

"In the middle of a global pandemic, I had to go overseas.
With ServiceM8, I was still able to run the day-to-day of my business from the other side of the world."

- Alan, Westcork Electrical

Before using ServiceM8, I was one of those classic tradies thinking “I don't need that! I've got bookkeeping software that invoices and quotes, what on earth would I need ServiceM8 for?

Fast forward a year later, I wish I'd jumped on ServiceM8 from day dot. It's a lesson I share with other trade business owners I see struggling to organise client & job details, and stay on top of their admin clogging up their smartphones with job notes they text to themselves, overflowing note apps, and randomly saving job photos between funny GIFs they send to their mates!

It wasn't until August 2020 I saw how important ServiceM8 really was in my electrical business, Westcork Electrical. I received a phone call which truly rocked my world - my father had been placed on life support back in Ireland. Naturally, I dropped everything and jumped on a plane, relocating my office from inner west Sydney, Australia to West Cork, Ireland for 8 weeks.

After just starting a new tradesman in my business, he was truly thrown in the deep end as I left the country. Fortunately, I had processes in place for him to follow, and using ServiceM8 to communicate and manage all our jobs in the cloud, we could get the work done!Some particular features that made it possible:

• Job photos & videos: my electrician could record and save videos on site, directly through a client’s job card in the ServiceM8 app, which I could then watch and quote from.
• Tasks & Checklists: I could create checklists and tasks for every job, to ensure work was always completed correctly and to our standard.
• Flexible scheduling: I could chop and change my electrician’s schedule with a few clicks of a button, which instantly updated across our devices.
• Knowledge: I documented processes he could follow in ServiceM8 with the Knowledge Add-on, to guide him through certain types of jobs & scenarios.

It was endless! I truly was able to run the business from the other side of the world, thanks to ServiceM8 and its various add-ons and integrations.